Key Features
- AI Automation: Desku utilizes AI for automating routine customer inquiries, allowing support teams to focus on complex issues.
- Eva AI Chatbot: Instantly answers customer questions with no training required, enhancing efficiency and customer engagement.
- Shared Inbox and Order Management: Enables seamless team collaboration and order management within the helpdesk interface.
- Integrations: Supports integration with various platforms such as Shopify, WooCommerce, and WhatsApp.
Pros & Cons
Pros:
- Automates routine inquiries, reducing support workload.
- Offers advanced features like ticket summaries and order management.
- Integrates with multiple platforms for comprehensive support.
Cons:
- Some users report minor usability issues and bugs.
Pricing & User Reviews
Pricing: Starting at $19 per user per month. User Reviews: Generally positive, with users appreciating the AI automation and efficiency improvements.
